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Across every account, the wait for a reply gets replaced with an instant, verified answer.
Fewer routine tickets
Instant answers
CSAT points
Every product's support load is different. The copilot adapts to the questions, escalation rules and tone each one needs.
Used by SaaS platforms and B2B software providers.
Support volume scales faster than support teams can hire, and routine how-do-I questions crowd out the complex ones. The copilot answers instantly from verified docs and deflects the routine load.
Answers grounded in your verified product documentation
Deflects routine tickets before they reach a human
Escalates complex issues with full context attached
Available in-product, no separate help centre require
Used by online retailers and eCommerce platforms.
Order status, shipping and returns questions spike during peak season and overwhelm a team sized for average volume. The copilot handles the repetitive questions instantly, day or night.
Answers order, shipping and returns questions from your policies
Covers peak season without adding seasonal headcount
Escalates disputes and edge cases to a human
Available 24/7 across every time zone your customers shop in
Used by fintech, banking and payments platforms.
Account and transaction questions need accurate, compliant answers, not guesses. The copilot answers strictly from verified documentation and hands off anything sensitive to a human.
Answers grounded only in verified, approved content
Escalates account-specific and sensitive queries to a human
Keeps answers consistent with compliance requirements
Cuts first-response time on routine account questions
Used by two-sided marketplaces connecting buyers and sellers.
Buyers and sellers ask different categories of questions, and both queues grow with every new listing and transaction. The copilot handles both sides from the same verified knowledge base.
Serves buyer and seller questions from one knowledge base
Scales with transaction volume, not headcount
Escalates disputes and policy edge cases to a human
Keeps answers consistent across every category
Used by legal, compliance and risk teams.
Troubleshooting questions repeat across thousands of users, and app-store reviews suffer while people wait for a reply. The copilot answers instantly, in-product, before frustration turns into a bad review.
Answers troubleshooting questions from your help docs
Cuts response time from hours to seconds
Reduces support-driven churn and bad reviews
Escalates unresolved issues to a human agent
Used by agencies deploying support copilots for SaaS and tech clients.
Every client platform needs its own grounded, on-brand support assistant, and building each one from scratch doesn't scale. The pipeline deploys a copilot per client, under their brand, from one repeatable build.
Deploys a separate, isolated copilot per client
Runs entirely under each client's own brand
Reuses the same delivery pipeline across every account
Scales your support-AI offering without scaling engineering
No queue, no wait, whatever time zone the question comes from.
Across every account, the wait for a reply gets replaced with an instant, verified answer.
We map your ticket volume, categories and existing docs.
We design the retrieval flow and the escalation rules.
We build the RAG assistant and the embedding pipeline.
We embed the widget in-product and connect your support desk.
We check answer accuracy and escalation triggers against real tickets.
We launch your copilot and keep it current as your product evolves.
The scenarios above are the most common, but the same pattern (grounded answers, in-product delivery, clean human escalation) applies to any product with a repeatable share of support questions. Tell us about your ticket volume and we'll show whether it fits.
The copilot only answers from your verified, approved documentation, retrieved at the moment of the question. If the knowledge base doesn't contain a confident answer, it escalates to a human rather than guessing.
When a question falls outside what the knowledge base can answer confidently, or matches a rule you define, the copilot hands the conversation to your support desk with the full exchange attached. The customer never has to repeat themselves.
As a widget embedded directly in your product, rather than a separate help centre customers have to navigate to. It sits where the question happens, so customers get an answer without leaving what they were doing.
Yes. For agencies deploying this across client platforms, each copilot runs under the client's own brand as a separate, isolated build, using the same repeatable delivery pipeline.
Pricing scales with usage and knowledge base size, not per agent seat. As your ticket volume grows, the copilot absorbs more of the routine load without a proportional rise in support headcount.
Tell us what your ticket volume looks like today, and we'll show you what a copilot would deflect.
Our team will review it and get back to you shortly.
